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Returns and Refunds Policy

Returns and Refunds

HOME DECOR AND LINENS

  • Damaged Products: Should you receive a damaged product that is broken or has manufacturing defects (please note that all our products are handmade so minor differences may be present), please share an image of the product within 24 hours of delivery to ensure your claim is accepted. Our team will discuss the next processes with you on a case to case basis and try resolve the issue. 
    • Claim for Damaged products
      • Must contact the Pravaah team via email or WhatsApp within 24 hours of delivery
      • Unboxing video and photos will be required with the label clearly visible. Claims without the unboxing video might be rejected. Claims made on social media will not be accepted.
      • Depending on the proof shared, our team will work to resolve the matter at the earliest.
      • All products must be packaged and returned to our courier partner in the original packaging, only after proof of it is shared can we accept the claim
  • Change of Mind: Due to the handmade nature of the products, we do not allow 'Change of Mind' returns. Please reach out to us if you have any further questions/concerns and we will try our best to resolve it.

  • Non-returnable/Non-refundable items: There are certain items that we do not accept the returns for. These items are of breakable nature and may be damaged in the return process. Should you receive a damaged item, please write to us within 24 hours of delivery so we can look into the matter. The following items are non refundable and non returnable:
    • Candles
    • Air Fresheners
    • Ceramics
    • Gift Boxes

  • I received the wrong goods, what do I do?
    We apologise for the inconvenience caused. We request you to write to us at care.pravaah@gmail.com or message us using the Whatsapp Chat icon on the website within 24 hours of delivery. We will try our best to resolve the issue at the earliest.

  • Refunds:
    • All refunds will be processed within 24-48 working hours from the time the issue is resolved or the item is received. All refunds will be made to the original payment method.
    • Refunds for COD orders can take upto 21 working days to process. The onus of sharing the relevant bank details for the same lies the customer. 
    • We do not offer refunds for delays in delivery. If an express order is delayed, we will refund the shipping amount and 5% of the order MRP. 

  •  International Orders:
    •  International orders are non-returnable and non-exchangeable.
    • The company will not be responsible for any damages in transit. Should the customer receive damaged product, we will offer a refund but no exchange or return. The same needs to be communicated within 24 hours of delivery or the claim will not be valid. Please check the claim process above to file a claim. 
    • Any reshipment of damaged goods would require the customer to bear the shipping charges additionally. 
    • All refunds will be processed within 14-21 working days. 

HEMP APPAREL



Damage Product:

  • Unboxing Video Required: Always make a proper video of unboxing your order as proof of the product's condition. This video is compulsory for any future claim process.
  • Report Damage Quickly: If you receive a damaged product, contact our team within 24 hours. Claims made after this period will not be accepted.

International Orders:

  • Extra Charges for Exchanges: For international orders, additional charges will apply for product exchanges.

Product Exchange:

  • Contact Within 24 Hours: To exchange a product, contact us within 24 hours. This policy does not apply to customized products.
  • No Return/Exchange for Customized Products: Customized products cannot be returned or exchanged. However, one alteration is provided if the size is incorrect. Inform us within 48 hours with proper videos and photos detailing the issue.
  • Condition for Alteration: The product must not be damaged, musty, stained, spoiled, or otherwise compromised. If it is, it will be returned without alteration, and no claim will be processed.

Exchange Policy:

  • Non-Customized Products Only: The exchange policy applies only to non-customized products and is limited to one exchange per product.
  • Size Issues Only: Exchanges are considered only for size issues, not for color or any other aspect of the product.

The terms and conditions for Home and Decor remain same unless specified under Hemp Apparel. 

Please refer to our FAQs to know more about our shipping policy. 

For any further questions please to write to us at care.pravaah@gmail.com or message us using the Whatsapp Chat icon on the website.