Returns and Refunds Policy

Returns and Refunds

  • Damaged Products: Should you receive a damaged product that is broken or has manufacturing defects (please note that all our products are handmade so minor differences may be present), please share an image of the product within 24 hours of delivery to ensure your claim is accepted. Our team will discuss the next processes with you on a case to case basis and try resolve the issue. 
  • Change of Mind: Unsure or unhappy with your purchase? Don't worry, we got you covered. Please let us know within 24 hours of delivery whether you would like to return or replace the item and out team will take it forward from there. 

  • Non-returnable/Non-refundable items: There are certain items that we do not accept the returns for. These items are of breakable nature and may be damaged in the return process. Should you receive a damaged item, please write to us within 24 hours of delivery so we can look into the matter. The following items are non refundable and non returnable:
    • Candles
    • Air Fresheners
    • Ceramics
    • Gift Boxes

  • I received the wrong goods, what do I do?
    We apologise for the inconvenience caused. We request you to write to us at care.pravaah@gmail.com or message us using the Whatsapp Chat icon on the website within 24 hours of delivery. We will try our best to resolve the issue at the earliest.

  • Refunds:
    • All refunds will be processed within 24-48 working hours from the time the issue is resolved or the item is received. All refunds will be made to the original payment method.
    • Refunds for COD orders can take upto 21 working days to process. The onus of sharing the relevant bank details for the same lies the customer. 
    • We do not offer refunds for delays in delivery. If an express order is delayed, we will refund the shipping amount and 5% of the order MRP. 

 

Please refer to our FAQs to know more about our shipping policy. 

For any further questions please to write to us at care.pravaah@gmail.com or message us using the Whatsapp Chat icon on the website.