• All ready-to-ship orders are processed within 2–4 working days from the date of confirmation.
• For custom or made-to-order products, dispatch timelines will be clearly communicated at the time of order confirmation.
• Orders are dispatched Monday to Saturday. No dispatches take place on Sundays or public holidays.

• Standard Shipping (Pan-India): 4–7 working days from dispatch
• Express Shipping (select PIN codes): 2–3 working days from dispatch (subject to availability at checkout)

Delivery timelines are indicative and may vary based on delivery location, weather, courier delays, or unforeseen disruptions.

• Free standard shipping is available for all prepaid orders above ₹500.
• For prepaid orders below ₹500:
• Cash on Delivery (COD) is available on select products and locations, with an additional fee. 
• Express shipping charges (if available) will be calculated at checkout based on the delivery PIN code.

• We ship internationally to select countries via trusted courier partners.
• Shipping rates and timelines are calculated at checkout or shared separately for bulk/custom orders.
• All applicable customs duties or import taxes are the responsibility of the customer.

• Delivery will be attempted up to two times.
• If undelivered due to incorrect address or recipient unavailability, the package will be returned to us.
• Re-shipping can be arranged upon request. Forward and reverse shipping costs may be charged to the customer.

• Once your order is dispatched, you will receive an email or SMS or partners with a tracking link.
• You can track your shipment on the courier’s website using the tracking number provided.

• All Pravaah orders are packed using plastic-free, reusable, or compostable materials.
• Where possible, we consolidate items into a single parcel to reduce waste.

We are not liable for delivery delays caused by:

• Force majeure (natural disasters, strikes, etc.)
• Operational delays at the courier’s end
• Government restrictions or lockdowns

For express shipping orders that are delayed beyond the committed timeline, we will refund the shipping cost and 10% of the MRP of the order as store credit (refer to our Returns & Refunds Policy