Shipping policy

At Pravaah, we strive to offer a seamless and transparent shipping experience that aligns with our commitment to sustainability and thoughtful craftsmanship. All our products are packed plastic-free and with care, ensuring minimal environmental impact while protecting the integrity of your order.

1. Order Processing Time

  • All ready-to-ship orders are processed within 2–4 working days from the date of confirmation.

  • For custom or made-to-order products, dispatch timelines will be clearly communicated at the time of order confirmation.

  • Orders are dispatched Monday to Saturday. No dispatches take place on Sundays or public holidays.

2. Shipping Timeline

  • Standard Shipping (Pan-India): 4–7 working days from dispatch

  • Express Shipping (select PIN codes): 2–3 working days from dispatch (subject to availability at checkout)

Delivery timelines are indicative and may vary based on delivery location, weather, courier delays, or unforeseen disruptions.

3. Shipping Charges

  • Free standard shipping is available for all prepaid orders above ₹500.

  • For prepaid orders below ₹500:

    • Standard shipping charges range from ₹80 to ₹150 depending on the location.

  • Cash on Delivery (COD) is available on select products and locations, with an additional fee. 

  • Express shipping charges (if available) will be calculated at checkout based on the delivery PIN code.

4. International Shipping

  • We ship internationally to select countries via trusted courier partners.

  • Shipping rates and timelines are calculated at checkout or shared separately for bulk/custom orders.

  • All applicable customs duties or import taxes are the responsibility of the customer.

5. Delivery Attempts & Re-Shipping

  • Delivery will be attempted up to two times.

  • If undelivered due to incorrect address or recipient unavailability, the package will be returned to us.

  • Re-shipping can be arranged upon request. Forward and reverse shipping costs may be charged to the customer.

6. Tracking Your Order

  • Once your order is dispatched, you will receive an email or SMS or partners with a tracking link.

  • You can track your shipment on the courier’s website using the tracking number provided.

7. Eco-Conscious Packaging

  • All Pravaah orders are packed using plastic-free, reusable, or compostable materials.

  • Where possible, we consolidate items into a single parcel to reduce waste.

8. Delivery Delays

We are not liable for delivery delays caused by:

  • Force majeure (natural disasters, strikes, etc.)

  • Operational delays at the courier’s end

  • Government restrictions or lockdowns

For express shipping orders that are delayed beyond the committed timeline, we will refund the shipping cost and 10% of the MRP of the order as store credit (refer to our Returns & Refunds Policy